account access issue

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  loftangeles · Member · Jun 24, 2014 at 12:21 am

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  password not working to gain access to tomasverde.com/wp-admin
  my records show:

  user: admin
  password: lucky13
  email addy: (email visible only to moderators and staff)

  I cannot seem to get anywhere on your system to reset password. I keep getting denied.

  this account is for an account that I do not use.

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Jun 24, 2014 at 12:30 am

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  http://tomasverde.com/ is not a WordPress.com blog but a WordPress.ORG blog. You need to be in their forums for assistance with that blog. Do not put in usernames and passwords in a public forum.

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  loftangeles · Member · Jun 24, 2014 at 1:17 am

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  gotcha. but password does not matter as it doesn’t faaking work anyway.

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  druesome · Staff · Jun 24, 2014 at 10:59 am

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  Hey there! The site “tomasverde.com” isn’t hosted on WordPress.com, and any request you make to change your password doesn’t go through our system. You may change your password by going to http://tomasverde.com/wp-admin/ and clicking on the “Lost the password?” link. Good luck!

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  loftangeles · Member · Jun 24, 2014 at 11:24 pm

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  that sounds good in theory but then no email shows up to the email addresses that I have associated with my wordpress account. I spent over an hour trying every different option of user name & password.

  :/

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  loftangeles · Member · Jun 24, 2014 at 11:24 pm

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  i need a way to reset the email address associated with my account.

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  raincoaster · Member · Jun 25, 2014 at 12:37 am

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  You need to be asking at WordPress.ORG.

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  druesome · Staff · Jun 25, 2014 at 7:12 am

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  Hi there!

  Can you recall what email you used to register your administrator account on that blog? What I can suggest to you is to contact your webhost here:

  https://www.nettigritty.com/support/desk/

  And send them this message:

  I need help in gaining access to my blog that is hosted in your servers: http://tomasverde.com/. To do this, please change the Administrator email address to *replace with your email address* in Phpmyadmin. Thank you!

  If they grant your request, go back here to reset your password.

  Good luck!

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  loftangeles · Member · Jul 7, 2014 at 1:04 am

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  thanks Druesome, THAT WORKED! and now I need to know how to edit the “contact” (widget?) email link under the menu. It doesn’t seem to show up on the pages menu.

  contact

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  timethief · Member · Jul 7, 2014 at 2:57 am

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  This is the WordPress.COM support forum. WordPress.com and WordPress.org are completely separate and different http://support.wordpress.com/com-vs-org/

  You need to post to the WordPress.ORG support forum for help with your site because it is not hosted by WordPress.COM.

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

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  druesome · Staff · Jul 10, 2014 at 5:21 am

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  Timethief’s right, for help on the inner workings of your WordPress.org blog, it would be best to post your questions at the appropriate forum here:

  http://www.wordpress.org/support/

  Best of luck!