Account Access Lost

  • Unknown's avatar
    charlesmolloy · Member ·

    Hi. I have a problem. I just now attempted to login to another Blog I have – elderscompany.wordpress.com – using the correct login details. Only to be told – ‘This account has been closed. If you believe your account was closed in error, please contact us.’ I clicked through to the Recover Account page and was asked to provide original activation details. I then went to the registered email address with Yahoo to access these only to be told that the email account was deactivated due to inactivity. As a consequence I cannot get the original activation emails etc. I know it might be impossible but any help to recover the account would be appreciated. Please advise. Thank you. CM

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

    With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

    This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.

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