Account access problems (2 step authentication)

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  queenofprussia · Member · Oct 4, 2014 at 2:48 pm

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  Hi,

  I have two accounts, and I can’t account my other account, since it is protected by two step authentication. The phone number associated with that account has however been recycled, and no longer my number. How do I access that account ?

  Thanks!

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  valentine · Member · Oct 8, 2014 at 7:00 am

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  Hi queenofprussia,

  If you have some previous proof of ownership of your other account, like purchase invoices or the activation email from when you created your account, fill up the Account Recovery form and Staff should be able to disable two-step authentication on your other account:
  https://en.wordpress.com/wp-login.php?action=recovery

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  shawnajroberts · Member · Oct 8, 2014 at 8:01 pm

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  Hi there!

  I’ll email you to follow up about this. Please respond to the email you get.