Account and domain recovery

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  nabilkharrich4 · Member · Mar 8, 2024 at 2:26 pm

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  Good morning,

  I am currently overseeing the management of a website for a client who previously utilized wordpress.com. The client’s domain was registered through wordpress.com, but they are currently unable to access their account. The system indicates that the account has been canceled, despite no intentional actions leading to this outcome.

  I have attempted to navigate the recovery process without success. Could you please provide guidance on how to recover both the account and the associated domain?

  Thank you in advance.

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  staff-oikake · Staff · Mar 11, 2024 at 8:44 am

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  Hi,

  Could you share the URL of the domain that you’d like to recover?

  Thanks!

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  nabilkharrich4 · Member · Mar 11, 2024 at 4:15 pm

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  Hi!

  the url is shibboleth.page

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  staff-oikake · Staff · Mar 11, 2024 at 4:57 pm

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  Hi,

  Thanks for sharing the domain URL.

  I can see that this domain expired 70 days ago and it entered the redemption period:

  

  Domains » Domain Expiration

  in WordPress.com Support

  5 min read

  When a domain registration expires, recovering it can be difficult and expensive. This guide explains what happens when a domain expires or is actively canceled. Check a Domain’s Expiration Date When you register your domain, you purchase the right to use that domain for as long as you keep the registration active. You are responsible for making sure your domain is renewed in a timely mann

  The domain can still be recovered but this needs to be requested by the account that owned the domain.

  In order to regain access to the account that manages the domain domainshibboleth.page, please use the account recovery form:

  https://wordpress.com/wp-login.php?action=recovery

  Here you have more information about this process:

  

  Recover Your Account

  in WordPress.com Support

  5 min read

  At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your

  The account recovery team will be able to help you regain access to this account and redeem the domain.

  Hope this helps!

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  nabilkharrich4 · Member · Mar 18, 2024 at 8:31 am

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  Good morning!

  I attempted to fill out the form earlier, but I received this message in response:

  “Sorry but the website you gave does not exist on WordPress.com. Is it a self-hosted WordPress.org website?”

  Do you have any advice?

  Thank you!

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  staff-oikake · Staff · Mar 18, 2024 at 3:31 pm

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  Hi,

  If you got that message when entering shibboleth.page in the account recovery form, please contact the Account Recovery team directly by sending a message to passwordhelp@wordpress.com

  Please include all the info and details that you can provide on your issue.

  Thanks!