Account and website disapeared

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  ongreatmindsagency · Member · Aug 28, 2022 at 2:05 pm

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  I do not know what is going on, but my account premium with a domain paid and all about my website disaperead and I cannotr login: {INFO REMOVED} https://www.great-minds-agency.com

  WP.com: Yes
  Correct account: Unknown

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  staartmees · Member · Aug 28, 2022 at 2:45 pm

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  Never put a phone number on a public forum! WordPress.com doesn’t have phone support, so anyone calling claiming to be from wordpress.com is a fraude.
  Your site https://great-minds-agency.com/ is up and running.
  It’s obvious that site is connected to another account of yours as you created this account atgreatmindsagency only a few minutes ago.
  You can restore access to thee account owning that site by using the Transaction ID at https://en.support.wordpress.com/account-recovery/

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  staff-ozmodiar · Staff · Aug 28, 2022 at 3:06 pm

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  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Let us know if anything is unclear or you have any further questions.