Account appears unavailable
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Hello. I started a site called grandfatheract.com through you guys well ahead of getting my business going (I wanted to assure I got that name). I never availed myself of the help you offer getting it set up all the way because at the time I didn’t have my product ready to go.
I recently got an email that the debit card used was no longer valid (I assume expiration date) so I tried logging on and couldn’t remember my password. I’ve now fixed that issue, and updated my account payment info, but the actual site appears to have been taken down.
So, I need help and it needs to be a little more one-on-one than reading in the forums. First the site needs to be unlocked or whatever is necessary, and then I’d like to schedule an appointment with tech help (if memory serves there was an offer of one hour, which should be more than enough.)
I don’t have a site linked to this WordPress.com account
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Hey there, I actually see a site at that address, and it’s properly renewed, but it’s under another account.
Are you able to log out, then log back in using the email address that gets renewal notifications and what not? You could also try commenting on a post to see what email gets the notification.
Regarding the QuickStart session, we actually don’t offer those currently:
https://wordpress.com/support/quickstart-support/If you already bought one, though, I’m sure we can figure something out. I’d still recommend attending the webinar first as a head start!
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