Account Assistance

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  utexasbgsa · Member · Apr 5, 2020 at 5:17 pm

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  I currently utilize WordPress for two personal projects (karaelyse.com and mindfulxmedia.com), unaffiliated with the account I am sending this message through ( (email visible only to moderators and staff) for Utexas BGSA). UTexas BGSA was an organization I was part of, but no longer have any affiliation to.

  That said, when I went in to add jetpack to my mindfulxmedia.com dashboard, it automatically populated the (email visible only to moderators and staff) email and the associated project. I’ve now gone into Jetpack and attempted to update from my school email to the correct MindfulxMedia email, but the change is not being reflected. I’d like this resolved ASAP so that I can sign up to host videos on the mindfulxmedia.com site, through Jetpack.

  Please advise.

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  kokkieh · Staff · Apr 6, 2020 at 7:56 am

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  Hi there,

  When you connect Jetpack, it will automatically connect to whichever WordPress.com account you’re already logged into in the same browser session.

  If you want the Jetpack connection for your site to be associated with a different WordPress.com account, go to My Site ->Manage ->Settings, click on Manage your connection at the bottom, and disconnect Jetpack.

  Then log out of WordPress.com, and log back in as the account you want to use with that site.

  Once you’re logged into the correct WordPress.com account, go to the WP-Admin dashboard of the self-hosted site, and reconnect Jetpack.