Account authentification

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  c4crowned · Member · Jan 14, 2019 at 2:48 pm

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  Hello! I got a new phone number but I realized that for my WordPress account still functions with my old number. My situation is even more complex because I forgot my old password and I am only logged in on my laptop (which for certain situations asks for this password or the code sent to my old number).
  I don’t know if there is a customer care number I can call. Any help or advice would be appreciated!

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 15, 2019 at 9:25 am

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  Hi there,

  When you set up two-step authentication on your account we generated a set of backup codes to print out for use in a situation like this. Your account shows you confirmed receipt of these codes and should still have 11 valid codes left. Please use one of those to access your security settings and change your phone number.

  Enable Two-Step Authentication

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  c4crowned · Member · Jan 16, 2019 at 3:59 pm

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  Thank you so much! I completely forgot that I had those!

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  supernovia · Staff · Jan 16, 2019 at 6:56 pm

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  Glad you’ve got it. Cheers!