Account Auto Re-newed
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I was under the impression that my account had been turned off from auto re-new but I was just charged for another year and I do not want my subscription. Can I have it canceled & be reimbursed?
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Good morning –
Sure thing! We can help you with that. I’ve reviewed the account that you’re using here though, and there haven’t been any charges or upgrades made through that account.
Can you tell me which site you were billed for?
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Thanks for reaching out from the correct account @walkinwithjc, I can see the purchases now.
You can manage your subscriptions from:
https://wordpress.com/me/purchases/If you need help, we can also cancel the plan and domain for you. Before I go ahead though, I’d like your confirmation in case you were to change your mind. Once a domain is canceled, it may not be released for a couple of weeks (or ever). Once it’s released, it’s released to the public, which means anyone can purchase it.
Let us know how you’d like to proceed.
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I’d like the plan & domain to be canceled please. Is there a way I can be credited back for the subscription since I haven’t used it this year yet?
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walkinwithjc –
Yes, you were billed $66 on September 30th. I can cancel the domain walkinwithjc.com and the plan to process a full refund. That money will take about 10 days to reach you.
Before cancelling the domain, though, we need to verify that you don’t have any future plans for it. Once cancelled it could be impossible to regain ownership of it. Please write back to let me know.
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I have canceled both the plan and domain and issued a full refund since you were within the refund window for both.
Refunds usually take 5-10 business days to appear on your statement and, in some cases, you will not see a separate refund listed on your statement, but the original charge will be removed instead.
I hope that helps :)
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Great! Please cancel, I have no plans to use this domain or plan going further. Thank you
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