Account been changed?

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  karusiaaristova · Member · Jul 15, 2019 at 7:13 pm

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  Hi. for some reason my account has gone from yearly paid to free. how is that possible I have paid in February and just trying to do the work with that but now I can’T?

  The blog I need help with is: (visible only to logged in users)

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  smitsahatiya · Member · Jul 15, 2019 at 7:22 pm

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  Hi there,

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:
  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org

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  kokkieh · Staff · Jul 16, 2019 at 7:25 am

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  Hi there,

  You bought a Personal Plan from us in February, yes, but our logs show you cancelled it a day later, and received a full refund. You can see receipts for both transactions on 3 and 4 February 2019 respectively, here:

  https://wordpress.com/me/purchases/billing/