Account Cancellation
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I opted to cancel my site within 48 hours of registering, yet the cancellation is still pending 5 days later. I would like to receive my refund. Please let me know what the status of my cancellation actually is.
The blog I need help with is: (visible only to logged in users)
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Hello there! I don’t see any record of an attempt to cancel your domain upgrade. I’m happy to help with this, however. Could you confirm that you want change-up.co canceled? Please keep in mind that it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again once canceled.
If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > My Domains in your dashboard.
For more information on using the domain elsewhere, please see:
http://en.support.wordpress.com/domains/move-domain/If you don’t want this domain at all, please confirm that you would like me to cancel it for you.
Looking forward to hearing from you. Thanks very much.
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Yes, I would still like to Cancel. That’s odd you don’t see the cancellation request bc it shows me “Cancellation Pending” in the My Upgrades area. Thank You for the help!
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Thank you so much for the confirmation. I did see the “Cancellation Pending” flag and I’m unsure why the process wasn’t completed as expected, but regardless, I did it for you manually. Sorry for that inconvenience. I cancelled change-up.co and refunded you for the purchase. Please let me know if there’s anything else I can help with! All the best to you.
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