Account can't be found

  • Unknown's avatar
    cardsandcryptids · Member ·

    attempting to long into the customize website builder so i can create a post but it says account can’t be found

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    josegreyes94 · Member ·

    Hey hi hello!

    Could you share the URL of the website you’re referring to? Just to check that it’s under WordPress.com and make sure you’re in the right place!

    It sounds possible that the website is hosted outside of WordPress.com (i.e. BlueHost, SiteGround, etc.) while using the open-source WordPress software. In fact, when I look into cardsandcryptids.com, it seems to be involved with BlueHost!

    For websites hosted outside of WordPress.com, it’s better to post in the WordPress.org forums https://wordpress.org/support/forums/ for assistance. The WordPress.com forums (here) are mainly for supporting websites hosted on WordPress.com (a managed hosting service).

    If the website is indeed cardsandcryptids.com, then you don’t need to (or rather, cannot) access it by logging in through wordpress.com. You’ll have to access it through wherever it’s hosted — which I believe is BlueHost.

    I hope this helps!

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