Account charge

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  jazminemontgomery12 · Member · Dec 10, 2018 at 4:33 pm

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  Hi , I recently was charged 48 dollars and I do not know where this charge came from . I would like to cancel this charge and be refunded.

  The blog I need help with is: (visible only to logged in users)

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  eight84 · Member · Dec 11, 2018 at 3:21 pm

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  Hi-

  That sounds like it’s possibly a plan renewal on the personal plan. Do you have another URL that you have hosted here on WordPress.com?

  I’ve added a tag to this post so that a staff member can assist you with this.

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  kokkieh · Staff · Dec 12, 2018 at 7:40 am

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  Hi there,

  The account you’re using to post here does not own any upgrades and we don’t have any credit card details on file for you, so we couldn’t have charged you.

  $48 is the cost of our Personal Plan, and if this was an automatic renewal it would be for a plan purchased about 11 months ago.

  Do you have any other WordPress.com usernames or a site for which this could have been?

  If you’re not sure, please try searching for the charge at https://wpchrg.wordpress.com/. You can also contact our billing support team directly from that page for more help with this.

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  jazminemontgomery12 · Member · Dec 12, 2018 at 11:32 am

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  See that is the weird thing I have no credit card on file and I still was charged and it was from this account. So I’m a little creeped out now .

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  kokkieh · Staff · Dec 13, 2018 at 6:06 am

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  There is nothing in the jazminemontgomery12 username account on WordPress.com that could have been charged. There is only one site in your account, http://jazminemontgomerycom.wordpress.com, and that site has been on the free plan ever since its creation. We cannot have charged you, as you have never provided us with credit card details in this WordPress.com account.

  If you’ve been charged by us, it is for a different site, that belongs to a different WordPress.com username.

  Please go to the link I provided above and fill in the details for the charge on the form there, and if the payment was for a WordPress.com site, that form should tell you which site. Then you can contact our billing support team from there to request a refund.