Account Charge

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  chazzayg · Member · Feb 10, 2023 at 4:26 pm

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  Hi, I recently received an account charge although do not believe I have any active subscription / purchases from yourself? It may be under a different email address

  Self-declared URL: unknown
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Feb 10, 2023 at 6:10 pm

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  Hi there!

  I took a look, and it doesn’t look like there’s any history of purchases, transactions, or billing activity under the account you’re currently logged into, so we’re limited to what we can help with and advise here.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  The transaction ID needed will be on your bank statement as WordPress followed by a 10-digit letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  If the charge on your bank statement does not follow that format, the charge was not made here at WordPress.com.

  I hope that helps!