Account Check & Possible Refund Request

  • Unknown's avatar
    dartslivepublication · Member ·

    Hi there,

    A couple of months ago, I inquired about a renewal request that my company was soon to be charged with, and I had thought that the confusion at that time was cleared up.

    The summary of it: We did not have any plan signed up for (at least under this account name), so I had thought the renewal request was a random error.

    However, my boss was charged later on for the renewal of this account:
    dartsxchange725922716.wordpress.com.

    May I find out why and where this came from? We are currently in the midst of employing the use of WordPress for different projects and had no intention of continuing this one for the time being, hence why I inquired earlier to ensure that no charges would be conducted.

    I would also like to request for a refund for this charge and subsequently remove the plan that we may be on.

    Let me know if I need to provide any other information (I have the receipt ID and Transaction ID as well). Thank you!

    Mark

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    You are posting here as the account, dartslivepublication. This account only owns one site, http://dartsxchange.wordpress.com/, and has never bought anything from us. We don’t even have a credit card on file for your account that we could have charged.

    dartsxchange725922716.wordpress.com belongs to a completely different account, and we cannot give you any information about that account, nor take any actions on that account at your request.

    Please log into the account that owns that site and open a new support request, or if that’s not your account, ask the person who owns that account to do this, and we can help with this there.

    If you no longer have access to that account, please follow our account recovery process here:

    Recover Your Account

    Alternatively, you can contact our billing support team directly at http://en.support.wordpress.com/contact/?whywasi=charged for help with a refund, provided you can verify that you made the payment, without regaining access to the account.

  • kokkieh · Staff ·

    Please do not post any transactional or personal information to verify payment or account ownership here in the public support forums.

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