Account closed

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  p21gallery · Member · Apr 14, 2023 at 11:56 am

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  We just been charged for my account, but I believe we did close it. Can you please make sure it’s fully closed and refund me.

  I don’t have a site with WordPress.com yet

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  staff-doublebassd · Staff · Apr 14, 2023 at 1:39 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, there is no history of upgrade purchases from the account you are reaching out from. Is the charge potentially under a different account?
  
  If so, post under the username/account that purchased the upgrade in this thread to confirm ownership. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com, and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!