Account closed by mistake

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  info6a4dda8a930 · Member · May 11, 2020 at 2:12 pm

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  I have tried to recover the account several times. It says I can recover it but it doesn’t let me

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  obt28 · Member · May 11, 2020 at 3:02 pm

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  Hello @info6a4dda8a930 –

  Sorry you’re running into this issue!

  A WordPress support staff might be able to help you resolve the issue. What is your website address that you’re working on?

  Best,

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  info6a4dda8a930 · Member · May 11, 2020 at 11:46 pm

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  Top Dog Agility

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  obt28 · Member · May 12, 2020 at 12:09 am

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  Please, are you able to post the complete URL of your website?

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  info6a4dda8a930 · Member · May 12, 2020 at 1:54 pm

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  No, only http://www.topdogagility.com

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  obt28 · Member · May 12, 2020 at 3:27 pm

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  Hello @info6a4dda8a930 –

  Your websitewww.topdogagility.com is not hosted on WordPress.com.

  If you’re using the open source version of WordPress.org on another host, you may need to contact the host for details on how to resolve the issue.

  I hope this helps

  Best,

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  info6a4dda8a930 · Member · May 12, 2020 at 6:18 pm

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  My website is hosted by Aplus. net. when I google it, it comes up. My problem is because my account with WordPress has been closed by mistake I cannot go in and edit it. Thanks

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  obt28 · Member · May 12, 2020 at 7:41 pm

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  Happy to help @info6a4dda8a930

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  info6a4dda8a930 · Member · May 14, 2020 at 12:56 am

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  My site appears on the web but I can not access my site to edit it. My account was closed by mistake. I was trying to delete one of my sites not close the account. Please help me.

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  justjennifer · Member · May 14, 2020 at 6:32 am

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  @info6a4dda8a930 I’ve moved your above reply from another user’s thread to here so we can keep all support on your topic in one place.

  If you are trying to recover a WPcom account, please immediately respond to the email you received from WPcom following its deletion. WPcom accounts and websites can only be restored for 30 days following deletion; after that they are purged from the system.

  Post back here if you need further help.

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  info6a4dda8a930 · Member · May 14, 2020 at 4:24 pm

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  I do not have a deletion email from WPress.

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  justjennifer · Member · May 14, 2020 at 4:53 pm

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  My problem is because my account with WordPress has been closed by mistake I cannot go in and edit it. Thanks

  What is the WPcom account (not your WP website) you are trying to recover? If it is not a WPcom account, we are unable to assist you in these forums.

  Have you tried contacting your web hosting provider for assistance in accessing your website? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

  Just to clarify, this support forum assists users hosted on the WPcom platform. For more information on the differences: https://wordpress.com/support/com-vs-org/