Account Closure

  • Unknown's avatar
    amccray49 · Member ·

    My account has been deleted during the process of switching hosting packages. I have already contacted the host and resolved things on their end. However, I still do not have access to my WordPress account and it says it does not exist when I enter the email that all my previous WordPress emails used to go to.

    I understand that this issue is time-sensitive, but it’s is challenging to navigate without a representative to assist. May this be fixed?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-95percentghost · Staff ·

    Hi there, the site you mention does not appear to ever have been associated with WordPress.com – it seems like it might instead use the WordPress software which originates from WordPress.org. This means it is not something we can directly help with; aside from your host (who you have already contacted), it may be possible to get some help from the community forum of WordPress.org at this address:
    https://wordpress.org/support/forums/

    That said, by default your site’s login page should be here:
    http://thoughtfulgems.com/wp-login.php

    If you go there are you able to log in as normal?

  • Unknown's avatar
    amccray49 · Member ·

    Thank you. This is the login link I had saved and have been using to try and re-access my account. My email address appears to not be registered because it has mistakenly been deleted. This is what I am trying to fix. I was registered with WordPress at the link provided, but right now it’s as if it never occurred. Even in trying to login to WordPress.org my is not recognized as having ever been registered.

    My website is currently inaccessible due to the hosting switch and accidental deletion, however the hosting company confirmed that the data from the canceled hosting package has been retrieved and reactivated. However, I am still unrecognizable by WordPress and therefore cannot access my account or website.

    I have the name server info and the domain, but that’s it. Will I need to just enter these into a new account to retrieve my old website? I am unsure where to go from here.

  • Unknown's avatar
    amccray49 · Member ·

    Fairly quick update. I’ve just been able to resolve the issue! Thank you.

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