Account closure

  • Unknown's avatar
    mbailey0612930a3de7ee · Member ·

    I spoke with a rep last year to ensure that my account was closed and my card would not be charged again and I can see in my bank account that I am being charged. I would like to close the account and get a refund.

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-95percentghost · Staff ·

    Hi, the WordPress.com account you’re writing from (username: mbailey0612930a3de7ee) does not have any active or previous purchases associated with it.

    If the purchase is associated with a different WordPress.com account, please do log out of this account, so you can log in on the second account and manage the charge/refund:
    https://wordpress.com/support/manage-purchases/

    If you do not know what WordPress.com account the charge is associated with, please start by inputting the charge details in the form linked below, in order to help us locate the charge and ensure it’s cancelled:
    https://wpchrg.wordpress.com

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