Account closure

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  serenakp · Member · Dec 5, 2018 at 2:51 pm

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  Hi I have just had notification that you have debited an annual subscription from my account but I have never set up my site and wish to close the account. How do I go about obtaining a refund please?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Dec 6, 2018 at 4:15 pm

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  Hi serenakp,

  I have just had notification that you have debited an annual subscription from my account but I have never set up my site

  The account you are contacting us from hasn’t purchased an upgrades on WordPress.com. What is the address of the site you would like a refund for? Please don’t share any transaction details here, an address is the only information I need for now.

  Could you try logging out of serenakp, then log back in using the email address your purchase receipt or renewal notification was sent to? That way, I can check the account.

  Please let me know if you have any trouble.