Account closure

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  louisekani · Member · Jun 26, 2019 at 2:03 am

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  I had asked to have my account closed a few months back and made the updates on the account however, I was still billed. I do not see a blog presence on the web so why am I still being charged?

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  fstat · Staff · Jun 26, 2019 at 7:01 am

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  Hi there,

  Looks like you’re contacting us from another account as I don’t see any purchases on your account.

  Can you please let me know your account’s username, website address, or email address so I can have a look?

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  louisekani · Member · Jun 30, 2019 at 1:20 am

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  https://wordpress.com/post/gutpatrol.com/4

  The site was called ‘gutpatrol’. I can no longer find it but yet I was billed.

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  kokkieh · Staff · Jul 1, 2019 at 1:43 pm

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  Hi there,

  The domain, gutpatrol.com, is registered with us, but it belongs to a completely different username than the one you’re using to post here. We can only refund that domain if that account requests it.

  If you remember the login details for the other account, please log in as that account and reply here to confirm. If you don’t remember the login details, please see our account recovery steps here:

  Recover Your Account