Account current status and how to renew?

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  johneastphoto · Member · Jan 24, 2022 at 1:33 pm

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  Our church received a letter from Domain Registry about account renewal which we think is spam. However, I haven’t been able to find any information on wordpress about our current account status, when it will renew etc. Where do I find this? I am a new admin on the site.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 24, 2022 at 1:51 pm

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  That Domain registry certainly is a scam!
  You find all info under My Purchases, https://wordpress.com/support/personal-settings/
  According to whois info, your domain expires on 2022-04-11, https://www.whois.com/whois/stcroixreformed.org

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  johneastphoto · Member · Jan 24, 2022 at 2:03 pm

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  Thanks for the fast reply!

  Thought so, I Googled it after I wrote this. Trouble is, the only info I get when I’m logged onto WordPress is for my personal account, not the church’s since I’m only an admin, not the owner.

  I’m checking with the church to find out who actually owns it & gets the renewal email from WordPress.

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  staff-sheva · Staff · Jan 24, 2022 at 7:07 pm

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  Hi @johneastphoto,

  It looks like you’re an admin of the site, though not the site owner. Additionally, the plan, domain and site ownership are under different accounts.

  I suggest reviewing your records, and login to the correct WordPress.com account to manage the domain (Personal Settings → Purchases → Active Upgrades). To log out of WordPress.com, please follow this link: https://wordpress.com/me/

  Once you’ve had a chance to chat with the other admins on the site, you might want to consider consolidating ownerships under one account. Here’s how:

  • https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/
  • https://wordpress.com/support/move-domain/transfer-a-domain-to-another-wordpress-com-account/

  Since you have a plan upgrade, you can reach out to our chat support if you need help with that: https://wordpress.com/support/live-chat/#how-to-access-live-chat-support

  We can also move the plan ownership, should the owner of the plan reach out to us.

  I hope that helps and please reach out again if you have any further questions.