Account data got deleted

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  brendabillytan · Member · Jun 16, 2018 at 8:10 am

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  hi as i was editing my website, i got an error message that says website not found.
  mine is a paid site from hostgator domain wherebilly.com
  please help. this domain is missing, my username and email does not exist in wordpress. everything is wiped out.

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  elizazh · Member · Jun 16, 2018 at 11:29 am

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  Hi brendabillytan,

  I think you need to go to WordPress.ORG and this is WordPress.COM.

  There are two versions of WordPress – WordPress.com and WordPress.org. You can find more information about the differences between them here.

  I would suggest that you look at the support page of WordPress.org and their forum – https://wordpress.org/support/. If you don’t have an account there you can create one for free here.

  Have a nice day!

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  kokkieh · Staff · Jun 17, 2018 at 10:49 am

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  Hi there,

  Your domain, wherebilly.com, is registered with Launchpad.com, and your site is hosted by Hostgator. Please contact them for help with this.

  The self-hosted WordPress forums can only help you with issues regarding the core WordPress software. They cannot help with a hosting issue like a site being completely offline.