Account Deactivation

• 

  kevinm7717 · Member · Sep 7, 2022 at 5:26 am

  • Copy link
  • Add topic to favorites

  Hello,
  Was hoping to ask this in a private setting, but here goes. My spouse has a website through WordPress. She unexpectedly passed away and now I need to take down the site as she has items for sale listed on her site. I do not have any of her login credentials to do so. Can anyone assist?

  I don’t have a site with WordPress.com yet

• 

  ongreatmindsagency · Member · Sep 7, 2022 at 5:53 am

  • Copy link

  Hello, my name is David. My website and domain were deactivated, and I received not reason. Can you tell me how to contact the support because, after paying a Premium plan for a month, just to check if it was or not what I was looking for, as company, it does not allow me to send them directly an email. Thanks on advance!

• 

  fstat · Staff · Sep 7, 2022 at 11:06 am

  • Copy link

  Hi @kevinm7717, what’s the address of the site you’re referring to so I can have a look and point you in the right direction of getting support?

  —

  @atgreatmindsagency, we have already replied to your original thread. Please follow up there.

  https://wordpress.com/forums/topic/account-and-website-disapeared/

• 

  kevinm7717 · Member · Sep 7, 2022 at 4:17 pm

  • Copy link

  Hi fstat,
  Address as follows:
  https://in-tensephotography.com
  Thank you so much.

• 

  staff-ozmodiar · Staff · Sep 7, 2022 at 4:38 pm

  • Copy link

  Hello,

  I’m afraid that site is not hosted here with us at WordPress.com. Based on the WHOIS info, it appears to be hosted with name.com. I would encourage you to contact their support team.

  https://who.is/whois/in-tensephotography.com

  WordPress.com (the webhost) and WordPress (the open-source software from WordPress.org) are related, but separate entities:

  WordPress.com vs. WordPress.org

  …and this can cause some confusion.

• 

  kevinm7717 · Member · Sep 7, 2022 at 4:40 pm

  • Copy link

  Great!
  Thank you so much.