Account details
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Hi! My name is Roman and I’m the Manager at The Elmwood Trading.co
We had a change of ownership recently and new owners changed our domain which resulted in our website being down.
We require to login into our WordPress account to bring it back up.
I’ve contacted previous owner to get it but didn’t hear back from him.
Can you please contact me via mail or directly on [redacted].Thank you,
Roman Bogdanov -
Hi there, phone support is not offered on WordPress.com, so please avoid posting your number in a public forum. I’ve tagged staff to redact it. Email support is available to sites with a paid plan, but either way, we’d be happy to help here.
Just to confirm, what is the URL of your website? Theelmwoodtrading.co isn’t registered and can be purchased by anybody right now.
Thank you. :)
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Email support is available to sites with a paid plan
Sorry, that should’ve read “email support is available to sites with a paid upgrade.”
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Hi Roman,
If your site is hosted by us (WordPress.com), then you need to either contact the owner and ask them to transfer the site over to you or recover the account associated with that site by following this guide:
If your site is not hosted here, you still need to get in touch with the owner or try and contact the hosting provider.
Also, letting us know the address of the site will help us point you in the right direction of sorting this out.
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That site is not hosted with us, so we have no control over it and won’t be able to help you regain control over it.
It looks like that domain is hosted by https://1stdomains.nz/, so please contact them for help with this.
You can also find the instructions for resetting the admin password for the version of WordPress you’re using here:
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