Account disabled while trying to purchase a plan

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  puppybestfriendshelter · Member · May 6, 2021 at 10:51 am

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  I tried to make a purchase and I get an error message as ‘The transaction was declined. Please contact support quoting error AXLZNE’ and ‘ Purchases are currently disabled. Please contact us to re-enable purchases.’ Please I need help 🙏🙏

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  staff-mckluskey · Staff · May 6, 2021 at 11:47 am

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  Hi there!

  You will need to click on the link in that message you see on your account. I see that you have already done that, and so there’s an open ticket with our Billing Support team. They’ll review your account and follow up with you there.
  Thank you for your patience!