Account disappeared

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  jdoswaldisu · Member · Jul 31, 2017 at 12:12 am

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  I just paid for a 3 month subscription to wordpress on a different account (with the email (email visible only to moderators and staff)) and linked it to my new godaddy website ‘ouranthology.com’. WordPress suddenly kicked me out and, when I try to log back in, it’s telling me my account with that email does not exist. Either please help me recover my account or delete it and refund my payment (made today). Thank you!

  The blog I need help with is: (visible only to logged in users)

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  hacchism · Staff · Jul 31, 2017 at 12:21 am

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  Hi there,

  Sorry for the inconvenience.

  Your site (ouranthology.com) is a self-hosted site with WordPress.org software. Actually, there are two types of WordPress: WordPress.com and WordPress.org. Here is the support forum of WordPress.com. Therefore, you are questioning in the wrong forum.

  We are very sorry that we can’t assist you here. Please kindly get support in the support forum of WordPress.org. I hope it will be resolved ASAP.

  If you don’t know the difference between WordPress.com and WordPress.org, the following support page helps your understanding.

  WordPress.com and WordPress.org

  https://en.support.wordpress.com/com-vs-org/

  Thanks for your understanding.