Account Disappeared

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  tuesdaylivewell · Member · Nov 22, 2020 at 8:12 pm

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  Hi there, I had a site created a few years back, and thought it’s been idling ever since but now I’ve logged in years later and there is absolutely nothing saved. Where did all the content and posts go?? Help!

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  staff-blorbo · Staff · Nov 22, 2020 at 8:17 pm

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  What was the URL of the site you’re trying to access?

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  tuesdaylivewell · Member · Nov 22, 2020 at 8:20 pm

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  http://www.tuesdaylivewell.com

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  staff-blorbo · Staff · Nov 22, 2020 at 8:22 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  tuesdaylivewell · Member · Nov 22, 2020 at 8:29 pm

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  Thanks for your help! For some reason I”m able to sign into WordPress.com, but it doesn’t even recognize me user name on the WordPress.org site. So I am still unsure of how to proceed.

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  staff-blorbo · Staff · Nov 22, 2020 at 8:32 pm

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  WordPress.org is entirely separate from WordPress.com and how you log in to your site.

  If you’ve never logged in there before, you’ll need to register for a new account.