Account disconnect

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  sueb2014 · Member · Apr 18, 2017 at 3:23 pm

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  I am getting registrations on an account I cannot access as the login I had was an admin from the page. How do I terminate this account. The account is not this account I am requesting from. This seems to be the only way I can contact anyone.

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  timethief · Member · Apr 18, 2017 at 8:01 pm

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  Does this help https://en.forums.wordpress.com/topic/please-someone-help?replies=7#post-2924842

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  sueb2014 · Member · Apr 19, 2017 at 2:22 pm

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  Because the account where these emails are coming from is no longer used, and the login in I have does not work, I cannot login in to change any settings. I am trying to get a WordPress contact so I can have it deleted. Any suggedtions?

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  timethief · Member · Apr 19, 2017 at 4:10 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Apr 19, 2017 at 4:49 pm

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  @sueb2014 can you post the affected email address here so we can check it for you? Only staff will be able to see it.

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  sueb2014 · Member · Apr 19, 2017 at 6:20 pm

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  (email visible only to moderators and staff)

  Thanks!

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  timethief · Member · Apr 19, 2017 at 6:36 pm

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  Staff can see redacted email addresses that the rest of us cannot see.

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  supernovia · Staff · Apr 20, 2017 at 4:15 pm

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  Thanks, we don’t have that email address in our system at all, actually, and I don’t see anything in our outbound email logs either. Can you send a sample of the email you’re getting?

  Also, is this possibly an individual WordPress.org installation?

  For what it’s worth, you’ve reached the forums for sites hosted by WordPress.com. Occasionally we get questions about other services by Automattic, but we do frequently get questions about the WordPress.org software that folks install on their own servers or at other hosts. If that’s what you’re referring to, you can find those forums at https://wordpress.org/support .

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  sueb2014 · Member · Apr 20, 2017 at 6:51 pm

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  You are probably correct as I just received an notice of update and the support is for wordpress.org. This was set up for me and I only ever edited this account from the websibe which has not been in use for a year. I will try that support outlet, but here is the info from the emails FYI

  WordPress (email visible only to moderators and staff) via securence.com
  7:43 AM (7 hours ago)
  to sueb
  New user registration on your site RE/MAX Savannah:
  Username: krystalw901997
  Email: (email visible only to moderators and staff)

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  supernovia · Staff · Apr 20, 2017 at 10:53 pm

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  Ah, yeah that’s definitely a WordPress.org installation. I’d recommend getting in touch with whomever is managing it now. Or if you can get logged in again (reset your password perhaps?), you can disable new user self-registrations. Search for “New user registration spam” for more details and tips.

  Good luck!