Account Does Not Exist?
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I am trying to log in to my account to set up my new site. I can log in to my WordPress account but when I click customize it asks for my user name and password again and when I enter the same username or email address and Password I used to log in to wordpress.com it says my username/email do not exist. I have been trying for weeks and just want to get started on my website! Using the recover password tool I reset the password but again when I go to customize Word Press claims I do not exist.
The blog I need help with is: (visible only to logged in users)
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Just to clarify, to create a new/second WordPress.com site, you need not open the WordPress.com Customizer (https://wordpress.com/customize)
You should be using this page https://wordpress.com/start rather to start a new site.
Can you login afresh at https://wordpress.com/ and see if you are able to create a new WordPress.com site on https://wordpress.com/start?
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So I tried going in through wordpress.com/start and it wants me to map my site and pay the fees again. However, when I go in to my account via wordpress.com the account is already linked to my domain. I just can not actually start building the site.
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Oh, I just realized something. I misread “set up my new site” as “set up a new site”
Two questions.
1. Is this about http://monkeyandraptor.com/?
2. When you open https://wordpress.com/customize to edit your site, it logs you out immediately? -
Hi there,
Your site, http://monkeyandraptor.com/, is not hosted with us, but connected here using the Jetpack plugin. Jetpack allows you to manage most aspects of your site via the WordPress.com interface, but some features can only be managed from your site’s WP-Admin dashboard.
The Customizer is one of those features – when you click the Customize link in My Sites, the page that loads is the WP-Admin Customizer for your site, and you won’t be able to access it unless you’re also logged into your site’s WP-Admin dashboard directly.
Your site’s Admin login is different from your WordPress.com account login, and was set up when you installed the WordPress software with your host. You would most likely have received an email from your hosting provider with those credentials right after you installed WordPress with them.
Jetpack has a way around this, though: Click on My Site ->Settiings ->Security. In the WordPress.com Sign In box, enable the option, Allow sign in using WordPress.com accounts
Once you do that, if you click the Customize button you’ll see a screen with a Log in via WordPress.com button. Click that, and it should automatically log you into your site’s admin dashboard, and the Customizer should work.
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