account double payment

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  georgiacook2015 · Member · Sep 11, 2020 at 5:03 pm

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  I think my account was duplicated somehow and I’ve been charged for premium for 2 blogs on wordpress? I’ve been getting double emails too. Wondering how to fix this and get one of the payments of $48 reversed.

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  staartmees · Member · Sep 11, 2020 at 5:45 pm

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  Wait for help from a Staff member.

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  staff-doublebassd · Staff · Sep 11, 2020 at 6:33 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!