Account email

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  yolettebaca · Member · May 8, 2013 at 4:30 am

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  I can’t update my account email. I keep getting an error that the email is already being used. I own the email address. I’d like to go premium however if there is no support I best take my dollars elsewhere. Great – ask the community and not site support – that doesn’t bode well.

  The blog I need help with is: (visible only to logged in users)

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  kraftbj · Staff · May 8, 2013 at 5:40 am

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  That error indicates that the e-mail address you’re attempting to change to is already associated with a different WordPress.com account.

  My suggestion is to login using the e-mail address you’ll like to use, change it to something else, then go back to this original account and attempt to change the e-mail address again.

  Changing the e-mail address when already in use: http://en.support.wordpress.com/email-address/#issues-changing-your-e-mail-address

  Lost password information, if you don’t know the password associated with the other account: http://en.support.wordpress.com/passwords/#lost-password

  I hope you find the community support relatively quick and helpful. When issues are beyond the scope of the volunteers, we’re quick to flag for staff assistance.

  Cheers!