Account Errors

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  alicemoran · Member · Aug 26, 2020 at 12:33 am

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  I’m having two problems with my account.

  I first noticed I can’t switch themes. Every time I try I get an error message that says “Unable to activate theme. Contact support.”

  I figured I might be able to solve that by upgrading my account. I went to try, and all but the most expensive business options are selectable.

  I used to have a business plan, but that plan was more than what I needed so I let it lapse; is that the problem?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Aug 26, 2020 at 3:21 pm

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  Hi there,

  That may be the problem – Now that you no longer have the Business Plan, you may want to revert your site back to a simple site so that you can activate those particular themes again. This however will remove content features associated with the Business Plan from the site. Please confirm that you are okay to revert the site and I will take care of this for you.

  Thanks,

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  alicemoran · Member · Aug 27, 2020 at 5:27 pm

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  I’m okay with that! Thank you!

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  staff-doublebassd · Staff · Aug 28, 2020 at 1:17 am

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  Hi there,

  I have completed the downgrade.

  Please let me know if you have any questions.

  Thanks,

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  alicemoran · Member · Aug 28, 2020 at 2:24 am

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  Hi. I can change my theme and plan now, but almost all of my content is gone now.

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  fstat · Staff · Aug 28, 2020 at 6:58 am

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  Hi there,

  This is what happens when we downgrade a site from the Business plan. All the contents are deleted.

  staff-doublebassd explained that to you in his reply and asked your confirmation before proceeding.

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  fstat · Staff · Aug 28, 2020 at 7:29 am

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  I have an update!

  I was able to temporarily restore your site (before the downgrade) and I exported its contents. Let me know if you want me to import them to your current site.

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  alicemoran · Member · Aug 28, 2020 at 2:40 pm

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  Yes if you could do that that would be great.

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  supernovia · Staff · Aug 28, 2020 at 11:10 pm

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  That’s in progress now & should be done within the next hour or so. Cheers!