Account hacked

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  kenarmitage · Member · Nov 26, 2018 at 10:54 am

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  Hi,

  It looks like our website has been hacked over the weekend and now we can’t login to change any settings. The web page forwards to somewhere else and each time we try to login it fails. Can anyone please help so that we can recover our page rather than having to set up a new one?

  Thanks

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  neelgajjar · Member · Nov 26, 2018 at 11:36 am

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  Hi,

  It would be helpful If you could share your website URL with us. And please check whether your website is hosted on wordpress.com.

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  kenarmitage · Member · Nov 26, 2018 at 11:48 am

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  Our web site url is http://www.idbsystems.co.uk

  The website is hosted by BT

  Thanks

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  neelgajjar · Member · Nov 26, 2018 at 11:57 am

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  Hi there,

  I would you suggest you contact your host to restore your website.
  And take some security measures. Below guide provides you with some general security measures to take for wordpress.org

  https://www.wpbeginner.com/wordpress-security/

  http://www.idbsystems.co.uk/ self-hosted installation of the WordPress.org software rather than a WordPress.com-hosted site
  This support forum is designed to help sites hosted by WordPress.com. For more information, you can check out this link: https://en.support.wordpress.com/com-vs-org.

  If you are in need of support for your self-hosted website you may be able to find an support from the WordPress.org support page at the link provided: https://wordpress.org/support/ or as an alternative you may want to contact your hosting provider.

  Thanks.