Account Hacked

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  khemeekcollections · Member · Dec 7, 2018 at 6:57 pm

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  My account has been hacked. I’m unable to log-in or recover my account. The site is [self hosted]

  I recently had a fallen out with a friend/developer and believe she made changes to the admin page. Please help! I could prove that I’m the owner.

  [redacted]

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  khemeekcollections · Member · Dec 7, 2018 at 7:00 pm

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  Wasn’t aware this were going into the public forum. Can you please make this private?

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  eight84 · Member · Dec 7, 2018 at 7:19 pm

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  Hi-

  It looks like your website https://khemeek.co is not hosted at WordPress.com. This forum is for websites hosted at WordPress.com.

  I did add a modlook tag to this so a staff member can remove the contact information posted.

  You may want to:

  1. Contact your web host (looks like it may be GoDaddy).

  2. Your website was created using the open source WordPress.org software and there is a support forum for WordPress.org as well for future WordPress questions.

  Here is the link: WordPress.org Support Forums
  

  WordPress.com and WordPress.org – What is the difference?

  Hope this helps!

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  supernovia · Staff · Dec 8, 2018 at 7:36 pm

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  Thanks @eight84.

  
  @khemeekcollections we’ve redacted your phone number so people won’t call you pretending to be us. We are not in a call center.

  Also, while our staff can’t do much about a current hack on a self-hosted site, this may help prevent attacks in the future:
  https://codex.wordpress.org/Hardening_WordPress

  And, if you’re interested, Jetpack can help prevent hacking as well:

  Jetpack

  Good luck!

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  supernovia · Staff · Dec 8, 2018 at 7:38 pm

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  Noting too, if you believe someone with login information may have harmed the site, please be sure to head to your Dashboard > Users and remove their account. You may want to change your own password as well.