Account Hacked

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  calebdd9d4d9d6b · Member · Nov 25, 2020 at 5:31 pm

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  Hello, my account has been hacked and my site is gone and I can’t login because the login info has been changed. Any advice?

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  supernovia · Staff · Nov 25, 2020 at 6:40 pm

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  Sorry to hear it! I’m guessing the site isn’t hosted here, because we’re pretty diligent with security on our services, but can you confirm by sending its address? We’ll check it out and point you in the right direction for support.

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  calebdd9d4d9d6b · Member · Nov 25, 2020 at 7:22 pm

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  http://www.peakathleticsbuford.com

  Thank you

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  staff-blorbo · Staff · Nov 25, 2020 at 7:24 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.