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Forums / Account Hacked!

Account Hacked!

  • Unknown's avatar
    zain347 · Member · Sep 13, 2014 at 7:37 pm
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    My emails were hacked and the hacker has taken down my personal blog, I am unable to access that anymore, could someone help me see it again and gain access: raihaarooj.wordpress.com email was (email visible only to moderators and staff)

  • Unknown's avatar
    timethief · Member · Sep 13, 2014 at 7:39 pm
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    Go to your email program and change the password to a very difficult one because that’s how many hackers gain access to blogs
    Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password

    Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.

    Set up two step authentication http://en.support.wordpress.com/security/two-step-authentication/

    Then read this please http://en.support.wordpress.com/security/

    NOTE also http://en.blog.wordpress.com/2014/09/12/gmail-password-leak-update/

    P.S. I flagged this for Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting. Read also http://en.support.wordpress.com/export/#backups

  • Unknown's avatar
    zain347 · Member · Sep 13, 2014 at 7:43 pm
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    But the hacker has changed the email, password too I dont have access to it and he has also changed the website to private too. :(

  • Unknown's avatar
    timethief · Member · Sep 13, 2014 at 8:05 pm
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    Right! You ignored security protocols, your email and your blog got hacked, and you are waiting for Staff to respond here.

    This thread has been tagged for Staff intervention.

    This is a peer support forum where Staff and Volunteers work together cooperatively to provide WordPress.com support. Emailing support means it takes longer to get an answer than posting to the support forums does. Please do only one or the other.

    Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.

    How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.

    Please don’t bump your thread because it’s not in your best interest to post to it after it has been tagged for Staff help. Don’t create a new thread or send an email for support either.

    When bloggers keep bumping any thread thinking they are going to get service from Staff more quickly they aren’t thinking straight because that moves the timestamps forward and it takes longer to get a response. The same is true if you email more than once the date moves forward and it takes longer to get help.

  • Unknown's avatar
    staff-blorbo · Staff · Sep 17, 2014 at 5:07 pm
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    http://raihaarooj.wordpress.com/ is still online, it was just set to private.

    You can recover access to the account following this guide: http://en.support.wordpress.com/account-recovery/

    Then, make the blog public via Settings -> Reading in the blog’s Dashboard.

  • The topic ‘Account Hacked!’ is closed to new replies.

Tags

  • account hacked
  • login
  • login issues
  • regain account

About this topic

  • In: Support
  • 3 participants
  • 4 replies
  • Last activity 11 years
  • Latest reply from zain347

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