Account hacked. How do i contact WordPress?

  • Unknown's avatar
    rhodeyeu · Member ·

    The designer i hired to design my site has hacked into my account and is creating new users. I keep changing the password and have added 2-step account authorization but I can still log in without 2-step. How do i contact WordPress for help?

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi there,

    So sorry to hear what you are dealing with. I checked your site, and your domain is hosted on Bluehost the site uses the open-source WordPress.org software, so you would most likely need to access your account via Bluehost. Your site host is set to private, so I am not exactly sure the site is hosted with Bluehost, but I would contact them regarding this account.

    These forums provide support for WordPress.com-hosted sites. Since we do not have access to self-hosted WordPress.org sites, we are unable to offer any direct assistance with this issue. But, I would absolutely reach out Bluehost for help with this.

    Hope this helps.

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