Account has been accidentally closed

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  hoopla03 · Member · Aug 13, 2018 at 4:13 am

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  The blog that I need help with is …
  jalilahapparels.wordpress.com

  Apparently, my friend has accidentally deleted her account. So now, she is unable to log in into her WordPress account.

  I hope you can help her to reactivate it.
  She is still using the same email address as when she signed up for the account yesterday.

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  staff-zara · Staff · Aug 13, 2018 at 5:19 am

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  Hello there,

  If the account was deleted within 30 days, it is possible to restore it.

  Close Your Account

  I’m adding modlook tag for Staff assistance to restore her account. Thank you for your patience.

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  vaidehisingh · Member · Aug 13, 2018 at 5:26 am

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  Hi there,

  The blog that I need help with is …
  jalilahapparels.wordpress.com

  Apparently, my friend has accidentally deleted her account. So now, she is unable to log in into her WordPress account.

  Did your friend delete her WordPress.com site or did she close her WordPress.com account?Deleting a site permanently removes it. It’s WordPress.com address (example: example.wordpress.com) and once deleted, it can never be re-used. Similarly, if the WordPress.com user have permanently closed the WordPress.com account by visiting Account Settings, it shuts down all the sites connected to the account, deletes username, and all the content associated with the account. Please see below support pages for more details on this:

  Delete Site: https://en.support.wordpress.com/delete-site/
  Close My Account: https://en.support.wordpress.com/close-account/

  I hope you can help her to reactivate it.
  She is still using the same email address as when she signed up for the account yesterday.

  Although, I am not sure but as far as I know, the entire information get deleted after a few weeks of initiating the account closure. Hence, I am adding modlook tag to this thread from staff intervention. They are ones who can give you clarity on this. Request you to please share the username that you used for the deleted WordPress.com account for staff’s reference.

  Hope this helps! :)

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  hoopla03 · Member · Aug 13, 2018 at 5:41 am

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  Thanks for the replies, reginabally & vaidehisingh. :)

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  fstat · Staff · Aug 13, 2018 at 8:15 am

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  Hi @hoopla03,

  If your friend wants to recover their account, they need to contact us from the email address they used with that account to help@wordpress.com.

  Since their account was only one day old it might be easier though to create a new one.

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  hoopla03 · Member · Aug 13, 2018 at 8:28 am

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  Alrighty. Appreciate the assistance. I will get her to contact you at that email.

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  jalilahapparels · Member · Aug 14, 2018 at 6:58 am

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  Thank you!

  The matter has been resolved.

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  staff-zara · Staff · Aug 14, 2018 at 6:59 am

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  Hi @jalilahapparels, welcome back to WordPress.com! :)

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  jalilahapparels · Member · Aug 14, 2018 at 7:29 am

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  Hi staff-zara, thank you! ☺️