account hasnt upgraded although the money has left my account

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  theherbariumbar · Member · Apr 1, 2022 at 9:30 pm

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  hello, I purchased a annual plan with a free domain name for £180 and it hasn’t linked the plan to my login?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Apr 2, 2022 at 6:34 am

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  Hi there,

  While your payment went through, something went wrong that prevented the actual purchase from going through, so your domain wasn’t registered and the plan didn’t get added to your site.

  We’ve refunded your payment – it should reflect in your PayPal account within a few hours. Please try adding the domain and plan again. If the upgrades don’t appear in your account within a few minutes from completing the payment, please comment here to let us know.