Account help.

  • Unknown's avatar
    rainmaker47 · Member ·

    Hi. I wish to stop all the renewals for my site including any add-ons but I’m not that good with computers. Can some one point me in the right direction to closing all the accounts and payments. They are due this next month and I don’t want the expenditure on my small retirement income. Email is (email visible only to moderators and staff). Site was Lieswetellourkids. Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    lieswetellourkids.com is hosted by Unified Layer, not by wordpress.COM.
    WHOIS: Click Here
    IP Address: 50.87.248.167
    Name Servers:
    ns1.bluehost.com
    ns2.bluehost.com

    We cannot help you with that site here at wordpress.COM.

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

    You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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