Account Information Update

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  webdesign291 · Member · Jul 14, 2022 at 2:34 pm

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  How do I reach customer support on account/billing questions??

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jul 14, 2022 at 5:13 pm

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  Hi there:

  I took a look, and it doesn’t look like there’s any history of purchases, transactions, or billing activity under the account you’re currently logged into, so we’re limited to what we can help with and advise here.

  Can you let us know the URL of the site where you’re needing help? Once we have that information, we’ll be better able to advise.

  Thank you!

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  webdesign291 · Member · Jul 14, 2022 at 5:50 pm

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  http://www.sad1.org
  We had a charge TRY to hit our Credit Card from WP Staging.

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  webdesign291 · Member · Jul 14, 2022 at 6:18 pm

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  I do not want to purchase/renew the Themes or Staging.

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  staff-doublebassd · Staff · Jul 14, 2022 at 6:56 pm

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  Hi there,

  I checked and the site isn’t hosted with us here at WordPress.com and we have no affiliation with the site or the charges that you received. It appears that the site is hosted with the University of Maine after checking hosting checker

  https://whois.domaintools.com/sad1.org

  If you have the contact information for The University of Maine System, I would reach out to them and check if they handling any billing regarding your site.

  Hope this helps.