Account is blocked and not letting me log in no matter what.

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  robertbushner · Member · May 8, 2023 at 11:30 pm

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  i’m trying to update my website and i’m getting the error that the account is blocked as part of a security precaution. I am unable to log in or recover my account as i do not have the original purchase receipt. However I do still have the yearly payments showing up.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  robertbushner · Member · May 8, 2023 at 11:30 pm

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  I am unable to log into my own account due to the error message ‘Your account has been blocked as a security precaution…’ the password recover does not send an email to my email account or any i have access to.
  Account recovery does not work but I do have a yearly subscription being payed to wordpress.com for the site.

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  robertbushner · Member · May 8, 2023 at 11:37 pm

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  Password reset and login via email links do not arrive at my email account associated with the account i’m trying to log into.

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  fstat · Staff · May 9, 2023 at 7:14 am

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  Hi there,

  In order to verify your ownership of the account, we require a transaction ID associated with the upgrade. Don’t worry, it’s an easy process. You can retrieve the transaction ID from your card statement by following the instructions provided in this article:

  https://wordpress.com/support/billing-history/#on-your-credit-card-statement

  After you have the transaction ID, please fill out this form to provide us with the details:

  https://wordpress.com/wp-login.php?action=recovery

  It’s important to keep your transaction details private, so please refrain from posting them publicly. Instead, use the secure form I linked above.

  Thank you for your cooperation, and please let me know if you have any other questions or concerns.

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  robertbushner · Member · May 10, 2023 at 11:25 pm

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  My Bank statements only go back to Jan 2020. I purchased the domain in 2019. Is there any other way or can we use the statements from the yearly subscription?

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  staff-95percentghost · Staff · May 11, 2023 at 5:59 am

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  Typically subscriptions like a domain renew on a yearly basis – if you have any WordPress.com payments on your bank statement from 2022 or 2023 so far, that would also be fine!

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  robertbushner · Member · Jun 10, 2023 at 2:47 pm

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  I have submitted a account recovery request using my bank payment information about 1 month ago and still have not been contacted about it at my requested email in any way. Is there a way to speed up the process of recovery?

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  staff-ozmodiar · Staff · Jun 10, 2023 at 6:09 pm

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  Hi,

  I’m seeing that a reply was sent from our accounts team on May 15th. Did you not receive it? Can you please check your spam and social folders?