"account is restricted" when trying to buy $99/year bundle
-
I am trying to buy a $99/year bundle, but when I enter my credit card information and send, it says my “account is restricted”. I even tried creating a new account, and the same thing happened. Is it my credit card? I had to purchase a custom theme on another site, so I jumped over and did that, and everything worked.
The blog I need help with is: (visible only to logged in users)
-
We can’t help with credit card issue. You need to contact the credit card provider.
WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/
In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.
The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.
More about echecks here:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCIWordPress.com also accept Bitcoin for payment of certain upgrades (not domains and not premium themes) – you can learn more here: http://en.blog.wordpress.com/2012/11/15/pay-another-way-bitcoin/
-
Thank you for your quick response. It seems like the card is working on other sites, so I don’t think it’s a credit card problem.
I tried using Paypal, and I got this response: “PayPal seems to be having some problems at the moment. Please try again.”
Anyone else ever get that?
-
Will you please post into this thread which is tagged for Staff attention? https://en.forums.wordpress.com/topic/why-is-my-account-restricted?replies=4#post-1191360 That way we can keep all those with the same issue in the same thread so none fall through the cracks.
-
- The topic ‘"account is restricted" when trying to buy $99/year bundle’ is closed to new replies.
WordPress.com Forums 