Account Issues

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  justisttenh · Member · May 11, 2023 at 1:09 am

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  Hi, I couldn’t access my account, as shown in WordPress the account does not exist but I have insert the user ID/Email address correctly. Could you help me on this

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 11, 2023 at 3:41 pm

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  Hi there,

  coolingcareengineering.com.my is not hosted here at WordPress.com, but rather with a different host. I would recommend contacting your site host, as they would be able to assist you in regaining access to the back end of your site.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  Hope this helps. Let us know if you have any questions.

  Thanks!