Account issues

• 

  info9ee3b1fad37 · Member · Nov 4, 2025 at 7:20 am

  • Copy link
  • Add topic to favorites

  Hello

  My account (email visible only to moderators and staff) is registered at wordpress.com and now accidentally linked at woocommerce.com.
  
  This prevents me from login into (email visible only to moderators and staff) at woocommerce.
  
  on wordpress.com, I am not allowed to recover the password for (email visible only to moderators and staff). It says to contact support. The AI takes me to this public forum.

  A) Please allow me to recover my password for (email visible only to moderators and staff).

  or

  B) Please remove my wordpress account (email visible only to moderators and staff) – hopefully this breaks the connection.

  The blog I need help with is: (visible only to logged in users)

• 

  info9ee3b1fad37 · Member · Nov 4, 2025 at 8:01 am

  • Copy link

  as can be seen, I am not allowed to request a recovery of my old account (which I want to delete)

  Please help me!

  

• 

  cailebeth · Member · Nov 5, 2025 at 11:43 am

  • Copy link

  Hi @info9ee3b1fad37,

  I’ve taken a look and I can confirm that this is not an active account, which is why you’re unable to reset the password.
  
  Would you mind sharing some more information on the issue you’re facing? It sounds like you’re having issues logging in to your other WordPress.com account. Is that right?

  If you’re seeing any particular error message, please feel free to share a screenshot so we can best look into this with you. We have options for sharing screenshots listed in this support guide: https://wordpress.com/support/make-a-screenshot/#share-your-screenshot-or-recording. 

  Please let me know if you have any questions on this so far!