Account Locked

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  tinglins · Member · Jun 14, 2021 at 5:07 pm

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  I have a different account. Some how after I reset my password I got locked out of that account and now I cannot get back in, I need to get back in but its saying I’m blocked by a sight admin

  The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

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  themagicrobot · Member · Jun 14, 2021 at 5:29 pm

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  It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  Livechat support is only available if your site is actually hosted here at WordPress.com and has a Premium plan or higher.

  Support for a self hosted site comes by registering an account at
  https://wordpress.org/support/forums/
  https://wordpress.com/support/com-vs-org/

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  tinglins · Member · Jun 14, 2021 at 6:01 pm

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  My site IS hosted by WordPress.. I paid them for it. So if that’s the case then I need to cancel WordPress and find someone else because this lack of communication is just not working for me. The site I referenced has nothing to do with this account, it’s another account with WordPress that is referenced in the comments I sent them, but no one is connecting that, at some point my patience will run out, but I don’t want to recreate everything all over again.

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  staff-blorbo · Staff · Jun 14, 2021 at 6:12 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  tinglins · Member · Jun 14, 2021 at 6:15 pm

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  shelynatinglin.com

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  staff-blorbo · Staff · Jun 14, 2021 at 6:35 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.