account locked for security reasons but i can’t reset my password.

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  cmporro · Member · Jun 4, 2024 at 5:47 pm

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  my domain needs renewing very soon (also this is a paid account). i tried to follow the renew link that was emailed to me but it says the site is locked for security reasons and i need to reset my password. every time i try and reset the password an email never shows up. not in spam or anywhere? at this point I’ve tried everything i could think of and my brain is fried. including the account verification where i entered transactions ids for my billing. no luck. and none of the forms are working to get a hold of a real person. any help would be much appreciated before i loose the domain and perhaps site (will soon need to make subscription payment i think)

  The blog I need help with is: (visible only to logged in users)

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  staff-andersonwp · Staff · Jun 4, 2024 at 6:52 pm

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  Hi there –

  Please email us at passwordhelp@wordpress.com and we can assist you further. Please include any transaction ID numbers or other identifying information in the message, as well as the domain name you’re trying to renew. Thanks!