Account locked/domain page forgot pin

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  thehappycreations · Member · Dec 5, 2013 at 10:27 am

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  Hi,

  I forgot the password I’m using on the domain manager page.
  I received an email to contact this number 480) 505-8857 I”m based in UK is there a country code for this number?
  Is there any other way to contact the team???
  I sent several emails but still haven’t received anything.
  A week without access to the domain page and I need the domain to start my website
  Please advise
  Thanks

  The blog I need help with is: (visible only to logged in users)

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  kraftbj · Staff · Dec 5, 2013 at 8:02 pm

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  Howdy,

  You can change the password for the domain manager by visiting this page while logged in: https://thehappycreations.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  From the dropdown at the bottom, select “Make Changes to DNS” and enter your new password.

  If you need anything else, please let me know. Cheers!

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  thehappycreations · Member · Dec 5, 2013 at 11:02 pm

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  Hi,
  Thanks for the reply ,
  I know how to do this however when I’m transfered to the domain manager there is a message on screen saying the account is locked.
  Can we do this online or should I call this number?
  Can I have the country-area code?
  Please advice it’s been almost a week – after several emails to customer service- since this happened, I can’t do my job and I’m starting to get annoyed with the customer service.

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  kraftbj · Staff · Dec 5, 2013 at 11:09 pm

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  Hi,

  Sorry for the confusion. David just responded back to you by e-mail. We have to contact our domain provider to lift the lock. I’ll close this thread and let David continue helping you from here so we don’t cross any wires.

  Cheers!