Account lockout – No backup codes, no transaction ID, new phone & phone number
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I have a problem where I’ve had my WP.com account for ages and lost my backup codes. I recently had to get a new phone and changed my phone number so I lost access to my Authenticator, so I am locked out of my WP account.
email: (email visible only to moderators and staff)
site: aberrospecus.wordpress.comThank you!
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Hi @ianmullere11a4eae4c, have you tried using the account recovery form?
https://wordpress.com/wp-login.php?action=recoveryJust note you’ll want to log out first.
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I don’t have any of the proof of ownership items that they ask for. Just access to the email I signed up with. I can also access some of the WordPress sites that email address is an admin of via other accounts. I also know the password. I just need 2FA turned off on that one so I can log back in.
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Hi there,
I have sent you instructions to the email address associated with the account you want to recover access to. Please follow up there.
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Please help me. I get a same problem and lost my backup code for my blog : https://lifemanwalking.wordpress.com/
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@faizhalarif, please log out, then log in as user faizhalas. If you can’t, please use this form to regain access: https://wordpress.com/wp-login.php?action=recovery
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@supernovia I don’t have transaction ID, activation URL or key, and two factor authentication codes. what should I do?
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Hi @faizhalarif – I see that my colleague already helped you, therefore I’m closing this thread.
- The topic ‘Account lockout – No backup codes, no transaction ID, new phone & phone number’ is closed to new replies.
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